Allura Privacy
Allura Privacy Policy
Last updated: July 29, 2026. This policy describes how Allura processes information through its app, connected workflows, and supporting services.
This policy applies to Allura, the AI receptionist control application used by authorized med spa business users. It covers information processed through the native app and connected receptionist, messaging, calendar, AI, and hosting services.
About Allura
Allura is an AI receptionist control application for med spas. It helps authorized business users manage customer conversations, booking workflows, appointment information, and receptionist operations.
Information Processed
Depending on the workflows and integrations enabled for a workspace, Allura may process customer names, phone numbers, email addresses, WhatsApp conversation content, appointment requests, booking details, customer-provided information in conversations, receptionist or operator actions, and workspace configuration information.
How Allura Uses Information
Allura processes information to display and manage customer conversations, support booking and appointment workflows, record receptionist and operator activity, and apply workspace settings.
AI Processing and Third-Party Services
Allura uses third-party AI services, including OpenAI, to provide AI receptionist features. When AI receptionist features are enabled by an authorized workspace user, relevant conversation content and related information may be processed by these services to generate customer responses, understand booking requests, assist appointment workflows, summarize conversations, and improve receptionist efficiency. Data is not sold, is not used for advertising purposes, and AI processing is only used to provide Allura functionality. OpenAI API data is not used to train OpenAI models by default. OpenAI may process data according to its API service policies.
Workspace Responsibility
Med spa businesses using Allura remain responsible for ensuring they have appropriate rights and notices for the customer information they process through their business operations. Allura provides software tools and does not replace the med spa's own privacy obligations.
Third-Party Services
Allura may rely on OpenAI for AI processing features, WhatsApp and Meta for message delivery infrastructure, Google Calendar for calendar synchronization when enabled, and hosting infrastructure providers for application storage and processing. These services may process relevant information according to their applicable service terms and policies.
Data Retention
Conversation and appointment data may be retained according to workspace configuration and legitimate business requirements.
User Choices
Authorized workspace users can enable or disable AI receptionist functionality, manage workspace settings, and request support regarding privacy questions.
Contact
For privacy questions, contact connect@farbod-dev.com with the subject line Allura Privacy.