Allura Support
Support for Allura on iPhone, iPad, and Mac.
Help with the connected Allura workspace, native app experience, and operational workflows.
Allura brings your med spa's conversations, client records, and bookings together in one connected workspace, with an AI receptionist and staff controls.
Clients communicate through the connected WhatsApp number. The AI receptionist can answer business questions, assist consultation booking, and follow up where supported, while staff use Allura to review history, manage clients and appointments, and take over when needed.
connect@farbod-dev.comWorkspace access
Get help with the clinic workspace address, sign-in, session, or connection status. Do not send a password or access credential by email.
Conversation updates
Report conversations that are not refreshing, an unexpected status, template restrictions, reply context, or a Human Takeover workflow that needs review.
Bookings and Calendar
Ask about creating, rescheduling, or cancelling an appointment, booking history, calendar synchronization, or clinic-workspace time.
AI authorization
Get help reviewing AI Processing authorization, AI receptionist status, or the controls that pause automated handling for a conversation.
Notifications
Troubleshoot missing alerts, unread badges, notification preferences, sounds, or device notification permission.
Attachments and voice
Get help selecting or uploading photos, videos, and documents, using the iPhone or iPad camera, playing incoming WhatsApp voice messages, or recording and sending staff voice replies on iPhone, iPad, and Mac.
Contact
Send enough context to make the issue actionable.
The fastest path to a useful reply is a clear, privacy-conscious description of what happened and where it happened in Allura.
Email Support
connect@farbod-dev.comUseful Details
Include the Allura version, device model, operating system version, affected workflow, approximate time and timezone, steps that reproduce the issue, and a redacted screenshot when useful.
Do not send passwords, API keys, access tokens, or unnecessary client or medical information in a support email.